- How much is a service call?
- $95 flat-rate diagnostic. If you approve the repair, the fee is waived and the diagnostic cost rolls into the total. This is the only ‘showing up’ charge you’ll ever see on one of our invoices.
- Is it worth repairing my appliance, or should I replace it?
- Our rule of thumb: if the repair cost is under 50% of a comparable replacement and the appliance is under 10 years old (for mainstream brands) or under 20 years old (for premium built-ins like Sub-Zero), repair it. We’ll give you an honest number before you commit. We don’t upsell repairs on appliances that aren’t worth saving.
- Do you offer same-day service?
- Yes, on weekday mornings for most of our service area. If you call before 10am on a weekday, we can almost always dispatch the same day — often within 90 minutes for 91356 and adjacent zips. Saturday emergency slots are limited but available. Sunday is appointment-only.
- What's your warranty?
- 30 days on parts and labor. If the same symptom returns within 30 days, we’re back at no charge. Manufacturer parts may carry longer warranties which we’ll coordinate on your behalf.
- Which brands do you service?
- Factory-trained on Sub-Zero (since 2001), Wolf (2004), Thermador (2006), Viking (2007), and Miele (2009). We also regularly service Bosch, KitchenAid, GE Monogram, Dacor, Fisher & Paykel, Whirlpool, Samsung, LG, Maytag, Asko, Speed Queen, Electrolux, and La Cornue. The brands we don’t service are typically because parts or training aren’t accessible to independent shops.
- Do you repair appliances still under manufacturer warranty?
- Sometimes — we are on the authorized servicer list for several brands. Your manufacturer’s authorized-service-center list is the final word; call the brand first if your unit is under warranty. If we’re not authorized for your specific warranty claim, we’ll tell you and refer you to who is.
- Do you take credit cards?
- Yes. Visa, Mastercard, American Express, Discover, Apple Pay. Also checks and cash. We do not take Venmo, Zelle, or any other peer-to-peer payment systems for business transactions.
- Will you tell me if my appliance is a lost cause?
- Yes. If we diagnose something and determine it’s not worth the repair, we say so — the diagnostic fee covers our time, and we don’t get paid for unnecessary repairs. We’d rather you keep the $800 and buy a new washer than spend it on a repair that won’t hold.
- Can I watch the repair?
- Absolutely. Most of our clients do. Appliance repair isn’t a trade that benefits from secrecy — we’re happy to explain what we’re finding and what we’re replacing, and we’d rather you understand the work than feel mystified by it.
- What if I only want a second opinion on another shop's quote?
- We do second opinions. $95 flat diagnostic, same as any call. If we agree with the other shop, we’ll tell you. If we disagree, we’ll tell you why and quote our own repair. Several of our regular clients found us this way.
- Do you service rental properties?
- Yes. We work with property managers and landlords across our service area, especially in Lake Balboa and Reseda. We can bill directly to the owner and coordinate access with tenants.
- Do you service short-term rentals / Airbnbs?
- Yes — usually with an expedited dispatch fee if it’s an active-guest emergency. We understand the turnaround pressure. Tell us it’s an STR on intake.
- How long does a typical repair take?
- Most first-visit calls run 45 minutes to 2 hours on-site. Estate-scale multi-appliance visits run 2–4 hours. Special-order parts that aren’t on the van add 2–5 business days for a return visit.
- Do you take cash-only jobs or give cash discounts?
- No. All work is invoiced on the books, paid by card/check/cash, tax included. We don’t do cash-off-the-books and we don’t discount for cash payment.
- Who's Joe?
- Joe Cashman — owner, founder, and lead technician. Born in Tarzana in 1968, factory-certified Sub-Zero since 2001, opened this shop on Ventura Blvd in 2008. Read the full story on our About page.
